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We respond to all messages within 24 hours. For urgent payment issues, include your order ID.
My report generation seems stuck
Reports typically take 2-5 minutes. If it's been over 15 minutes, the system will auto-retry. Check your email — we notify you when it's ready. You can also check your workspace.
I was charged but can't access my report
Make sure you're signed in with the same email you used for payment. If the issue persists, email us with your payment receipt and we'll resolve it immediately.
Something in my report seems inaccurate
Claims tagged [Verify] should be confirmed with official sources before acting. If you believe a [Data]-tagged claim is wrong, let us know — we'll investigate and regenerate if needed.